Last updated: 15 June 2026
OWL & GOATS (“OWL & GOATS”, “we”, “us”, or “our”) operates the website owlandgoats.com and provides AI-driven agency services including automation, development, design, marketing, and finance operations. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or services, you agree to the practices described here.
1. Who we are
OWL & GOATS is a hybrid AI agency. For any privacy-related question you can reach us at business@owlandgoats.com. For the purposes of applicable data-protection law (including the EU/UK GDPR), OWL & GOATS acts as the data controller for personal data collected through this website, and as a data processor for personal data we handle on behalf of clients under a services agreement.
2. Information we collect
- Information you give us — name, email, phone, company, and message content when you complete a contact form, book a call, request a quote, or email us.
- Client & project data — materials, accounts, and data you share so we can deliver services (e.g. content, brand assets, system access, operational data).
- Usage & device data — IP address, browser type, pages visited, referring URLs, and similar analytics data collected automatically via cookies and similar technologies.
- Communications — records of your correspondence with us.
3. How we use your information
- To respond to enquiries, schedule calls, and provide quotes.
- To deliver, maintain, and improve our services.
- To operate, secure, and analyse our website.
- To send service updates and, where you have opted in, marketing communications.
- To comply with legal, accounting, and regulatory obligations.
4. AI processing & automation
Our services use artificial-intelligence systems and automated workflows (“AI agents”) to process information. Where AI is used to handle personal or client data: (a) we apply human oversight to material decisions; (b) we do not use client-confidential data to train third-party public models without your consent; and (c) AI outputs are provided as assistance and are reviewed before client delivery. AI-generated outputs may contain errors and should not be treated as professional, legal, or financial advice unless expressly confirmed by us.
5. Legal bases for processing (GDPR)
Where the GDPR applies, we rely on: consent (e.g. marketing, non-essential cookies); contract (to provide services you request); legitimate interests (to run and secure our business); and legal obligation (e.g. tax and accounting).
6. Cookies & analytics
We use essential cookies to operate the site and, with your consent, analytics and performance cookies to understand usage. You can control cookies through your browser settings and any cookie banner presented on the site.
7. Sharing & sub-processors
We do not sell your personal data. We share data only with trusted service providers who help us operate, including: website hosting (Hostinger), email (Titan), and analytics and productivity tools used to deliver our services. These providers process data under contract and only as instructed.
8. Data retention
We keep personal data only as long as necessary for the purposes described, to comply with legal obligations, resolve disputes, and enforce agreements. Client project data is retained per the relevant services agreement and then deleted or returned on request.
9. International transfers
Your data may be processed in countries outside your own. Where required, we use appropriate safeguards (such as Standard Contractual Clauses) for international transfers.
10. Your rights
Subject to applicable law, you may have the right to access, correct, delete, restrict, or object to the processing of your personal data, to data portability, and to withdraw consent at any time. To exercise these rights, contact business@owlandgoats.com. You may also lodge a complaint with your local data-protection authority.
11. Data security
We apply administrative, technical, and organisational measures to protect personal data. No method of transmission or storage is fully secure, and we cannot guarantee absolute security.
12. Children
Our website and services are not directed to children under 16, and we do not knowingly collect their personal data.
13. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date reflects the latest revision, and material changes will be posted on this page.
14. Contact us
OWL & GOATS — business@owlandgoats.com — owlandgoats.com/get-in-touch